FAQ
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@trendvolt.com
Do you ship internationally?
We ship worldwide.
How do I track my package?
You can check the status of your order at any time by going to the following link: Track Your Order. You can also reach out to our customer support desk at support@trendvolt.com to ask questions anytime.
How long does it take for an order to arrive?
All orders take at least 2 to 3 weeks (12 – 20 business days) to arrive.
Orders may get delayed due to the COVID-19 situation in different parts of the world.
Will, I (the customer) have to pay customs?
For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex, and also Paypal.
Is Checkout on this site safe and secure?
You can be sure that all purchases here are safe and secure.
Who can I contact if I have a problem with my order?
All inquiries can be forwarded to support@trendvolt.com
Which currency will I be charged in?
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Where can I place an order from?
You can place an order from any country, we ship Worldwide.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders.
Please contact us if you don’t receive one within 24 hours.
How long will it take to receive a tracking number?
It will take usually between 3-5 business days.
Where do you ship from?
We ship from our partnered warehouses & factories located in the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Refund & Replacement Policies
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.
Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under the below criteria:
Items are faulty – damaged/broken or soiled upon arrival.
Parcels that are lost in transit.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: Trend Volt will not be held liable for any loss or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.
Cancellations
You may request a cancellation within 24 hours of purchase. Otherwise, you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
Are there any delays due to COVID-19?
Yes, there may be some delays due to COVID-19, because lockdowns are going on in different parts of the world and many shipping companies are operating with lower staff.